Solution Overview

D-Link Cloud platform is built to enhance the customer experience by a robust Contact Center Solution. The solution aims to enable all organizations to streamline their customer interactions through voice or digital channels. Backed-up with AI-based sentiment analysis capability lets you understand your customers’ intent, serve them better with a contextual conversation, and improve your overall customer experience.

Partnership

D-Link partnership with Ameyo enables the cloud-based omni-channel contact center solutions for this market. Brands can now engage with their customers across voice, email, chat, social media, and video while keeping a 360-degree view of customer’s experience. Joining hands with Ameyo for the Middle East region, D-Link brings to its partners the hardware reliability and software services under one umbrella.

SOLUTIONS FOR ALL

We helps organizations of all sizes to create positive customer experiences across voice and digital touchpoints.

Unified Solutions
Simplify your business communications with reliable IP Telephony Solutions

Unified Solutions

IP Telephony solutions combine the industry's latest Voice over IP network (VoIP) technology with advanced communication features and are compatible with industry-wise phone service. They give callers the advantages of VolP, while maintaining the same look and feel of the familiar analog telephones.

Firewall
Proven firewalls with next-generation technologies

Firewall

NetDefend UTM Firewalls integrate an intrusion detection and prevention system, gateway antivirus, and content filtering for superior Layer 7 content inspection protection. An acceleration engine increases throughput, while the real-time update service keeps the IPS information, antivirus signatures, and URL databases current.

Ameyo Engage
Cloud-based Call Center Software

Ameyo Engage

Scale your business with Ameyo’s cloud call center software without worrying about operational overheads Get advanced inbound and outbound capabilities to meet your business-specific requirements Delight your customers with first call resolution by connecting them to best-suited agents with predefined routing rule

Ameyo Fusion CX
Omnichannel Ticketing System

Ameyo Fusion CX

Empower agents to deliver omnichannel customer support with Ameyo’s Fusion CX Automate ticketing operations like ticket prioritization, AI-powered customer insights, and workflows Monitor and measure the agents’ productivity with Ameyo’s Helpdesk Reporting & Analytics tools

Ameyo Voice
Call Center Software

Ameyo Voice

Convert prospects into customers with Ameyo’s Inbound and Outbound Call Center Software Track and monitor agents’ productivity in real-time with enhanced reports & dashboards Integrate your contact center software with an in-house or third-party CRM to provide an end-to-end smooth customer experience.